Welcome to Sapana Fertilizers. We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we collect, use, and safeguard your data when you visit our website or purchase our agricultural products, in compliance with the Information Technology Act, 2000 and applicable data protection laws in India.

1. Information We Collect

• Personal Data: Name, billing/shipping address, email address, phone number, and account credentials.
• Transaction Data: Order history, payment status, and partial payment details (Note: We do not store complete credit card or UPI details; these are securely processed by our RBI-approved payment gateways).
• Technical Data: IP address, browser type, device identifiers, and usage data collected via cookies.

2. How We Use Your Information

• To process and deliver your orders for fertilizers, pesticides, and agricultural supplies.
• To communicate with you regarding order updates, delivery status, and customer support.
• To comply with legal obligations and prevent fraudulent transactions.
• To improve our website functionality and product offerings.

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your data strictly with:

• Service Providers: Courier/logistics partners (e.g., Delhivery, BlueDart) to deliver your goods, and payment gateways (e.g., Razorpay) to process payments.
• Legal Authorities: If required by law, court order, or government request in India.

4. Data Security

We implement robust, industry-standard security measures, including SSL encryption, to protect your personal data from unauthorized access, alteration, or destruction.

5. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the contact details of the Grievance Officer are provided below:

• Address: Sapana Fertilizers, Gandhinagar, Gujarat, India
• Email: sapanafertilizer@sapanafertilizer.com